AN999 Terms and Conditions — Complete Platform Usage Guidelines

These Terms and Conditions constitute a legally binding agreement between the an999 platform and its users. By accessing the an999 website, creating an account, or using any of our services, you agree to be bound by these terms.

An999 is an internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. However, residents of countries where online betting is prohibited by law are not permitted to use an999.

These Terms and Conditions are provided in Bengali for the convenience of our users. However, in the event of any legal dispute, the English version shall be considered the authoritative text.

An999 reserves the right to amend, update, or remove any part of these terms and conditions at any time. For significant changes, notice will be provided via the registered email address or on the platform. Continued use of the platform following any changes will be considered acceptance of the revised terms.

The following requirements must be met to open an account with an999:

• You must be 18 years of age or older.
• Only one account may be opened per person under your own name.
• Accurate and complete information must be provided at the time of registration.
• Online betting must be legally permitted in your country of residence.
• Your account login credentials must be kept strictly confidential and must not be shared with any third party.

As part of the KYC (Know Your Customer) process, an999 may request identity documents, proof of address, or other supporting documents at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

An999 reserves the right to decline registration or close an existing account, particularly if any information is found to be false or misleading.

The following rules apply to all financial transactions on an999:

Keep the following rules in mind when betting on an999:

• Bet Confirmation: Once a bet is placed and accepted by an999, it cannot be changed or cancelled.
• Live Betting: Odds change rapidly during live events. an999 is not liable for any bets voided or lost due to connection issues.
• Event Cancellation: If an event is cancelled, the stake for that bet will be refunded.
• Incorrect Odds: If incorrect odds are published due to a technical error, an999 reserves the right to void the affected bets.
• Maximum Win Limit: A maximum payout limit may apply depending on the type of bet placed.
• Accumulator Bet: If one leg of a multi-leg bet is cancelled, the remaining legs will continue to stand.

An999 monitors all betting activity. If unusual betting patterns are detected, an999 reserves the right to investigate the account and impose restrictions where necessary.

The following general terms apply to all bonuses and promotional offers at an999:

• Each bonus offer has its own specific wagering requirements, which are stated on the offer page.
• The welcome bonus applies to first-time deposits only and is available once per person or household.
• Bets placed using bonuses may be restricted to certain games or markets.
• Bonus balance cannot be withdrawn directly — withdrawals are only available after the wagering requirements have been met.
• An999 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice.
• If bonus abuse or fraudulent use is detected, the bonus will be forfeited and the account will be suspended.

• Multiple Accounts: Creating or operating multiple accounts by the same individual is strictly prohibited.
• Arbitrage Betting: Exploiting odds differences across platforms to make risk-free profit is strictly prohibited.
• Bonus Abuse: Activities intended to abuse bonus offers, such as bonus hunting or churning.
• False Information: Submitting false or forged documents during registration or KYC.
• Hacking or Manipulation: Any attempt to interfere with the platform's software or systems.
• Money Laundering: Using the platform for money laundering purposes is a criminal offence.
• Third-Party Payments: Deposits or withdrawals made from another person's account.

An999 uses advanced technology to monitor suspicious activity. If any activity is deemed prohibited, an999 reserves the right to take legal action.

An999 takes the protection of your personal data seriously. Your information is collected, stored, and used in accordance with our Privacy Policy.

• Keep your account password and login details completely confidential.
• Report any unauthorized access or suspicious activity to an999 immediately.
• An999 will never ask for your password via email or message.
• Your information is not shared with third parties, except where required by law.

For more information, visit our Privacy Policy Read.

An999 accepts no liability in the following circumstances:

• Missing a bet due to internet disconnection or technical issues.
• Transaction delays caused by issues on the part of third-party payment providers.
• Any loss resulting from the user's own negligence or error.
• Force majeure events, such as natural disasters, cyberattacks, or government-imposed restrictions.
• Financial losses arising from betting and gaming.

An999's total liability shall in no case exceed the original amount of the transaction in question.

An999 may suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• If false or incomplete documents are submitted during KYC verification.
• If fraudulent or suspicious activity is detected.
• When a self-exclusion request has been submitted.
• For accounts that have been inactive for an extended period (over 12 months).

Users may request to close their account at any time. If a valid balance exists at the time of closure, the user will be given the opportunity to withdraw it. However, if the account is closed due to prohibited activity, the balance may be forfeited.

For any dispute or complaint, please follow the steps below:

• Step 1: Contact the an999 support team via live chat or email. Most issues are resolved within 24 hours.
• Step Two: If you are not satisfied with the support team's resolution, you may submit a formal complaint.
• Step Three: If a resolution cannot be reached through official channels, you may escalate the matter to the licensing authority.

An999 is committed to resolving all disputes fairly and in good faith. Any balances or transactions involved may be placed on hold during the dispute resolution process.